Help center
Frequently asked questions
Everything you need to know about ordering, personalization and shipping. Can’t find your answer? We’re happy to help.
Orders
Processing & timelines
How long will my order take?
Every item is made by hand after you order. Processing times are:
- Nikkah contracts: 3–5 business days
- Mirror plates: 3–5 business days
- Resin trays: 1–2 weeks
- Digital products: instant download
Shipping time is added after that and shown at checkout.
Can I cancel my order?
Orders cannot be cancelled once they are placed, because we begin preparing your order right away. Please check your details carefully before you check out.
Personalization
Designs & customization
Will I see my design before it is printed?
Yes. For Nikkah contracts, we email you a digital draft to review before we print, and we print it exactly as approved.
Can I request a custom design or changes?
Yes. Email us at support@quboolcrafts.com or send us a DM on Instagram at @quboolcrafts to talk through your idea before you order.
What if I notice a spelling mistake?
Please double-check all names, dates and any Arabic or Urdu text before you order and before you approve your draft. Tell us right away if something is wrong in your draft. We cannot remake an item because of an error that was in the order or the approved draft.
Do you offer foiled prints?
Yes. Our foiled designs include ZAHRINA (gold foiled) and ZIYA (gold or silver foiled). Available sizes are shown on each product page.
Nikkah contracts
About our certificates
Can the certificate be used as our Nikkah record?
Our certificates are designed as keepsakes. Many couples sign them at their Nikkah by choosing the signatory option with lines for witnesses and the officiant, and adding the Mahr in the Mahr field. For legal marriage registration, please check the requirements where you live.
What paper and sizes do you offer?
Our Nikkah contracts are printed on 300gsm hammered paper or 216gsm smooth paper, in A4 (21x30cm) or A3 (30x42cm). Each print ships in a protective sleeve inside a hardback envelope.
Do the prints come with a frame?
You can choose a bundle with a frame, pen or pen stand on each Nikkah contract page. Pick “Contract Only” if you just want the print.
Can I buy a digital version?
A limited number of our designs are available as digital downloads. Most of our designs are printed in house, and we keep them print-only to protect how they are used.
Shipping
Shipping & delivery
How long does US delivery take?
We ship from Dallas, Texas with USPS:
- Ground Advantage: 2–5 business days
- Priority Mail: 2–3 business days
- Priority Mail Express: 1–2 business days
Orders of $75 or more get free standard shipping.
Do you ship internationally?
Yes. We ship to Canada, the UK, selected countries in Europe, Australia, New Zealand and the Gulf with DHL or FedEx. Rates and delivery estimates are shown at checkout.
Will I have to pay duties or taxes on delivery?
No. For international orders, prices show in your local currency where available, and duties and taxes are included at checkout, so there are no surprise fees on delivery.
Will my order include tracking?
Yes. You will receive an email with a tracking number as soon as your order ships.
Returns
Returns & damaged items
Can I return or exchange my order?
Every physical item is made to order and personalized, so all sales are final. Digital products cannot be refunded once delivered. See our Refund Policy for details.
What if my order arrives damaged or incorrect?
We check every order before it ships. If your order arrives damaged, defective or different from what you approved, email us at support@quboolcrafts.com within 3 days of delivery with your order number and photos. We will send a replacement at no cost to you.
Still have a question?
Email us at support@quboolcrafts.com or message us on Instagram. We reply within 1–2 business days.